Subscription, Cancellation, and Refund Policy
This Policy explains the 7-day Stripe trial, monthly and annual subscriptions, cancellation, billing disputes, and limited refund eligibility. Creating a ResaleLift account does not start the trial. The exact price and renewal terms shown at checkout control if they differ.
01Seven-day free trial
Creating or verifying a ResaleLift account does not start a trial, create a subscription, require payment details, or authorize a charge. The 7-day free trial starts only after you select a plan, provide a valid payment method, and complete Stripe Checkout. Stripe then creates the subscription in trial status, with no subscription fee charged that day.
Unless you cancel before the trial ends, Stripe automatically charges the selected plan when the 7-day trial expires. Trial eligibility is ordinarily limited to one trial per person, business, and connected marketplace account. We may deny or end duplicate, abusive, or fraud-linked trials.
02Automatic renewal
The monthly plan is currently $19 per month and renews monthly. The annual plan is currently $180 per year and renews annually. Applicable taxes may be added. The exact price, billing interval, trial end, and renewal terms shown in Stripe Checkout control, and you expressly authorize those charges when you complete checkout. If the price changes, we will provide advance notice and the new price will apply on a later renewal as permitted by law.
03How to cancel
Manage or cancel a trialing or paid subscription through the Stripe billing portal linked from your ResaleLift account. Cancel before the trial ends to avoid the first charge, or before a later renewal to avoid the next charge. Registration alone needs no cancellation because it does not start a trial or create a subscription. Access generally continues until the end of the current trial or paid billing period unless Stripe states otherwise.
Deleting an app, turning off a device, disconnecting a marketplace account, stopping use, or sending a social-media message does not cancel a Stripe subscription. If the billing portal is unavailable, email support@resalelift.com from the account email before the billing deadline and keep the confirmation.
04First-payment refund window
For a first paid subscription charge, you may request a full refund within 48 hours after the charge if you have not materially used paid automation after the charge. This courtesy window does not apply to duplicate trials, abuse, fraud, chargeback manipulation, or repeated subscriptions.
05Documented service failure
If a paid core ResaleLift service is materially unavailable because of a verified ResaleLift failure for a substantial part of the billing period, contact us promptly with dates and details. At our option and subject to law, we may provide a prorated refund or service credit for the verified affected period.
Marketplace downtime, marketplace enforcement or account restriction, third-party rule changes, unsupported marketplace redesigns, internet or device failure, incorrect settings, prohibited use, failure to monitor the account, or loss of expected sales do not by themselves qualify as a ResaleLift service failure.
06Non-refundable charges
Except for the first-payment window, a verified ResaleLift failure, or rights required by law, charges are non-refundable and no prorated refund is issued for unused time after voluntary cancellation. Promotional, discounted, tax, bank, foreign-exchange, and third-party fees are non-refundable unless law requires otherwise.
07Requesting a refund
Email support@resalelift.com from the account email. Include the charge date, amount, reason, and relevant evidence. Do not send a full card number. We may ask for reasonable information to verify the account and transaction.
Approved refunds return to the original payment method. Processing time depends on Stripe and the financial institution.
08Billing errors and chargebacks
Report a duplicate, unauthorized, or incorrect charge promptly so we can investigate. Nothing in this Policy waives your lawful right to contact your card issuer. Knowingly making a false chargeback claim, however, violates the Terms and may result in suspension and submission of account, consent, usage, and cancellation records to the payment provider.
09Non-waivable rights
This Policy does not limit refund, cancellation, cooling-off, or consumer rights that cannot lawfully be waived. Where local law provides greater protection, that law controls to the required extent.