Subscription, Cancellation, and Refund Policy
This Policy explains the 7-day trial, $19 monthly automatic renewal, cancellation, billing disputes, and limited refund eligibility. The exact price and renewal terms shown at checkout control if they differ.
01Seven-day trial
A valid payment method is required to begin the 7-day trial. Unless you cancel before the trial ends, the subscription automatically converts to a paid $19 monthly plan and Stripe charges the payment method on file.
The trial is ordinarily limited to one per person, business, payment method, and connected marketplace account. We may deny or end duplicate, abusive, or fraud-linked trials.
02Monthly automatic renewal
After the trial, the subscription renews monthly at $19 plus applicable tax until canceled. You expressly authorize recurring charges when you accept the checkout disclosure. If the price changes, we will provide advance notice and the new price will apply on a later renewal as permitted by law.
03How to cancel
Cancel through the Stripe billing portal available from the ResaleLift account page. Cancellation must be completed before the trial expiration or renewal time to prevent the next charge. Access generally continues until the end of the paid billing period.
Deleting an app, turning off a device, disconnecting a marketplace account, stopping use, or sending a social-media message does not cancel the subscription. If the billing portal is unavailable, email resalelift@gmail.com from the account email before the renewal deadline and keep the confirmation.
04First-payment refund window
For a first paid subscription charge, you may request a full refund within 48 hours after the charge if you have not materially used paid automation after the charge. This courtesy window does not apply to duplicate trials, abuse, fraud, chargeback manipulation, or repeated subscriptions.
05Documented service failure
If a paid core ResaleLift service is materially unavailable because of a verified ResaleLift failure for a substantial part of the billing period, contact us promptly with dates and details. At our option and subject to law, we may provide a prorated refund or service credit for the verified affected period.
Marketplace downtime, marketplace enforcement or account restriction, third-party rule changes, unsupported marketplace redesigns, internet or device failure, incorrect settings, prohibited use, failure to monitor the account, or loss of expected sales do not by themselves qualify as a ResaleLift service failure.
06Non-refundable charges
Except for the first-payment window, a verified ResaleLift failure, or rights required by law, charges are non-refundable and no prorated refund is issued for unused time after voluntary cancellation. Promotional, discounted, tax, bank, foreign-exchange, and third-party fees are non-refundable unless law requires otherwise.
07Requesting a refund
Email resalelift@gmail.com from the account email. Include the charge date, amount, reason, and relevant evidence. Do not send a full card number. We may ask for reasonable information to verify the account and transaction.
Approved refunds return to the original payment method. Processing time depends on Stripe and the financial institution.
08Billing errors and chargebacks
Report a duplicate, unauthorized, or incorrect charge promptly so we can investigate. Nothing in this Policy waives your lawful right to contact your card issuer. Knowingly making a false chargeback claim, however, violates the Terms and may result in suspension and submission of account, consent, usage, and cancellation records to the payment provider.
09Non-waivable rights
This Policy does not limit refund, cancellation, cooling-off, or consumer rights that cannot lawfully be waived. Where local law provides greater protection, that law controls to the required extent.